jili5 Casino Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how jili5 ("jili5," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you," "Player," or "User") who access or use the jili5 online gaming platform at jili5.org (the "Platform").

jili5 is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. We operate in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering for a jili5 account or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

2 Personal Data We Collect

jili5 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — you must be 21 or older)
• Email address
• Mobile phone number
• Username and encrypted password
• Residential address (city, province, region)

2.2 Identity Verification (KYC) Data

• Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address documents
• Selfie or facial verification image (where required)
• Proof of payment method ownership

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (GCash account reference, PayMaya reference, bank account details — stored in masked/tokenized form)
• Account balance history
• Bonus and promotion usage records

2.4 Gaming Activity Data

• Game session logs (games played, bets placed, outcomes, session duration)
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)
• Bonus wagering activity

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookie identifiers and similar tracking data

2.6 Communications Data

• Customer support chat and email correspondence
• Feedback and survey responses
• Marketing communication preferences and opt-out records

3 How We Use Your Personal Data

jili5 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your jili5 player account, including processing registrations, verifying your identity, and managing account settings.
• Age & Identity Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in compliance with Philippine KYC regulations.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, bank transfers, and other approved Philippine payment methods, and to maintain accurate financial records.
• Platform Operation: To deliver the games, features, and services available on the jili5 Platform, including personalized game recommendations and promotional offers.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act, Anti-Money Laundering Act, and PAGCOR regulatory requirements. This includes reporting obligations to the Anti-Money Laundering Council (AMLC) where required.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our customer support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and Platform updates — but only where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the jili5 Platform.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, jili5 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms and Conditions you agreed to when registering your jili5 account — including account management, payment processing, and game delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including KYC/AML obligations, age verification requirements, and regulatory reporting duties.
• Legitimate Interests: Processing is necessary for jili5's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and Platform improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

jili5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis:

• Payment Service Providers: GCash, PayMaya, and Philippine banking partners require certain transaction data to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Services: Third-party KYC providers may process your identity documents to assist with age and identity verification. These providers are contractually obligated to handle your data securely and only for verification purposes.
• Game Software Providers: jili5 partners with licensed game developers and providers. Certain gameplay data may be shared with these providers to deliver games and resolve technical disputes. Game providers do not receive your financial or identity data.
• Regulatory Authorities: jili5 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law or in response to a lawful request.
• Law Enforcement: Where required by a valid court order, subpoena, or other lawful legal process, jili5 may disclose personal data to law enforcement agencies in the Philippines.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers may have access to personal data as part of their service delivery. These providers are bound by strict data processing agreements and are not permitted to use your data for their own purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jili5's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

6 Cookies & Tracking Technologies

jili5 uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential Cookies: These are strictly necessary for the Platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: These cookies remember your preferences — such as language settings and game display options — to provide a more personalized experience on jili5.
• Analytics Cookies: We use analytics tools to understand how players interact with the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized where possible.
• Marketing Cookies: Where you have consented, marketing cookies help us deliver relevant promotional content and measure the effectiveness of our campaigns. You may opt out of marketing cookies at any time.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the jili5 Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

7 Data Retention

jili5 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in compliance with Philippine AML and gaming regulatory requirements.
• KYC & Identity Documents: Retained for a minimum of 5 years from the date of verification, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with Philippine financial record-keeping requirements.
• Gaming Activity Logs: Retained for a minimum of 2 years from the date of each session, for dispute resolution and regulatory audit purposes.
• Customer Support Records: Retained for 2 years from the date of the last interaction, unless a longer retention period is required for ongoing dispute resolution.
• Marketing Consent Records: Retained for the duration of your account and for 1 year following account closure, to demonstrate compliance with consent requirements.

When personal data is no longer required, jili5 will securely delete or anonymize it in accordance with our data disposal procedures.

8 Data Security

jili5 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and jili5 servers is encrypted using SSL/TLS protocols. Sensitive data at rest, including passwords and payment details, is stored using strong encryption and hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized jili5 personnel and service providers on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Firewalls & Intrusion Detection: jili5 employs network firewalls, intrusion detection systems, and regular security monitoring to protect against external threats and unauthorized access attempts.
• Regular Security Audits: Our Platform and data systems undergo regular security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: In the event of a personal data breach, jili5 has procedures in place to contain the breach, assess its impact, notify affected players, and report to the National Privacy Commission as required by law within 72 hours of discovery.

9 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jili5:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data jili5 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain account details directly through your jili5 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jili5's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to jili5's overriding legal obligations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: If you believe jili5 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact jili5 customer support. We will respond to all verified data rights requests within 30 days of receipt. We may need to verify your identity before processing your request.

10 Children's Privacy

The jili5 Platform is strictly intended for adults aged 21 years and above, as required under Philippine law for participation in casino-style online gambling. jili5 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings accumulated by an underage player will be forfeited.

We strongly encourage parents and guardians to monitor their children's online activity and to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on jili5, please contact our support team immediately.

11 Third-Party Links

The jili5 Platform may contain references to third-party services such as payment processors. Please note that once you leave the jili5 Platform and access a third-party service, this Privacy Policy no longer applies. jili5 is not responsible for the privacy practices or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you use in connection with your jili5 account, including GCash, PayMaya, and your banking provider, to understand how they handle your personal data.

12 Updates to This Privacy Policy

jili5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will notify registered players via email or an in-Platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how jili5 protects your personal data. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy.

The most current version of this Privacy Policy will always be available at jili5.org/privacy-policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jili5 handles your personal data, please contact our Data Privacy Officer through our customer support team. We are available 24 hours a day, 7 days a week.

You may reach us by email at: [email protected]

When contacting us about a data privacy matter, please include your registered account username, a clear description of your request or concern, and any relevant details that will help us respond efficiently. We aim to acknowledge all data privacy inquiries within 48 hours and to resolve them within 30 days.

For complaints that cannot be resolved directly with jili5, you may contact the National Privacy Commission of the Philippines through their official channels.

Effective Date: This Privacy Policy is effective as of May 2026 and supersedes all prior versions.